Refund and Returns Policy

Make sure you write the right address before you order, because if you wrote wrong address, we are not responsible for your fault.

However, It is really safe to buy from us as we guarantee full refunds and replacement for any of this problem stated below:

1.Damage products
Make sure to record the process of opening the package and send to us as a prove that the product you receive is broken without your consent. We will replace it with a new one or give you a full refund for your product.

2.False products
If you received a wrong products, then we will sent you a replacement for FREE and you can keep the false product without sending us back, 

3.Lost in Shipping Company

During the pandemic, the global shipping company stated to us that they will sent the product within 15 days to USA and 40 business days globally.

If the shipping company failed to send you the item within 2 month (globally) and 1 month (USA residence), we will give you the replacement or give you a full refund for your lost item after the month stated, 2 Month for Global address, and 1 month for USA address.

REMINDER!!
We only receive refunds or replacement request within 90 days since your order date. Any request above 90 days since order date will not be considered!

How to request a refund or replacement
Contact us by instagram @korealandscape / @kgiftstore
by email at [email protected] or [email protected]

Briefly explain what is happening with the products, and we will reach back to you.